Wednesday, October 13, 2010

Outage starting at 5pm, Oct 2010 - Problem & Solution

Dear Customers,
We appreciate your patronage. Starting 5pm PST today(Oct 13th, 2010) CallsUnLtd has been down. Please see the details of outage and solution below.

Description of outage:
Vonage website posted a maintenance notice (that it will be performing a maintenance tonite).
CallsUnLtd has a extra security check - whenever it sees a maintenance notice from Vonage, it will give an error(the error that you are seeing).
We realize this is an unnecessary extra precaution that we took. We have already posted an update which removes this unnecessary precautionary check.

Executive summary:
1) The problem will go away once Vonage website removes a maintenance notice on their website. Please try again tomorrow morning.
2) Update posted to Appstore. Once available, please install it - and you will not face downtime due to a extra precautionary check
3) Android users - please update the app for immediate fix(Version 1.9.1)

We apologize for inconvenience caused. We will update you as soon as Vonage takes away the maintenance notice and also when the update is available.

We appreciate your continued patronage. We will do everything possible to keep you happy customers.

Team CallsUnLtd